30-day refund, no questions asked: if you subscribe and ask for a refund within 30 days of the payment, we refund it in full. Write to contact@clioos.com with the email address on the account.
After 30 days, subscriptions are not refunded for the current period, but you can cancel any time and keep access until the period ends. Top-up packs are refunded in full within 30 days if none of the pack has been used. Partial refunds of subscription payments are not supported by our payment provider.
Debtor payments are never processed by us, so they are not covered by this policy — refunds from your own customers are between you and them.